-LIU, Z., ZHANG, J. & ZOU, L. (2012) ITSQM:A Conceptual Model of IT Service Quality. Proceedings of the Sixth International Conference on Management Science and Engineering Management. Islamabad, Pakistan, Springer -LIU, Z., ZHANG, J. & ZOU, L. (2012) The Evaluation Index System for Enterprise IT Service Quality. Proceedings of the Sixth International Conference on Management Science and Engineering Management. Islamabad, Pakistan, Springer -刘志亮,余永忠,王义申,梁坚. 企业IT服务质量评价指标体系的设计与应用[J]. 湖北大学学报(自然科学版) -刘志亮,张金隆,葛怀志. 从十年间国家自然科学基金项目看中国信息系统(IS)研究态势管理学报 -刘志亮,张金隆. 基于云计算的教育信息资源整合新模式研究--教育云服务情报杂志 -LIU, Z., &ZHANG, J. The Enterprise IT Service Quality Model Based on Service interaction and it`s Empirical Research. LISS 2013 -LIU, Z., & ZHANG, J. An Enterprise IT Service Quality Model Based on Service (EISQM) interaction and it`s Empirical Research. Cybernetics & Information Technology |